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360'CRM Press Releases

Clients Speak

RFP Process + InSight Technology = Success: 360'CRM Optimizes Vendor Partners for Time Warner Cable and Comcast

January 21, 2011: 360'CRM, a leading professional services and technology solutions provider dedicated to the contact center industry today announced key results delivered from strategic initiatives undertaken by Time Warner Cable to optimize the alignment of their outsourced vendor partnerships. 360'CRM performed a similar engagement in 2006 for Comcast.

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360'CRM Completes ATA-SRO Audit – Influent

December 1, 2010: Continuing industry-wide momentum, 360'CRM (www.360crm.net) Chief Financial Officer Dave Sutcliffe today announced the successful completion of the American Teleservices Association Self-Regulatory Organization (ATA-SRO) audit and accreditation for Influent, a leading provider of customer outsourcing solutions, as recently approved by the SRO Trustees and ATA Board Of Directors. The seal of Accreditation awarded to Influent for both Inbound and Outbound call activity represents 360'CRM's fifth successful audit completion in support of an industry-wide initiative, spearheaded by the ATA, for companies engaged in call center activity to proactively demonstrate and maintain compliance with all Federal and State regulations guiding the teleservices space. To date, thirteen firms have now achieved ATA-SRO Accreditation distinction.

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360'CRM Completes ATA-SRO Audit – Global Callcenter Solutions, Inc.

October 11, 2010: 360'CRM Chief Financial Officer Dave Sutcliffe today announced the successful completion of the American Teleservices Association Self-Regulatory Organization (ATA-SRO) audit and accreditation for Global Callcenter Solutions, Inc. (GCS) as recently approved by the SRO Trustees and ATA Board Of Directors. The seal of Accreditation awarded to GCS for Outbound call activity represents 360'CRM's fourth successful audit completion in support of an industry-wide initiative, spearheaded by the ATA, for companies engaged in call center activity to proactively demonstrate and maintain compliance with all Federal and State regulations guiding the teleservices industry. To date, nine firms have now achieved ATA-SRO Accreditation distinction.

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360'CRM Earns 2010 American Teleservices Association Technovation Award for InSight Call Center Performance Management Solution

September 14, 2010: The American Teleservices Association (ATA), during its Annual Conference held in Orlando, Florida, announced 360'CRM as the recipient of its 2010 Technovation Award. The award, which honors innovative technology solutions benefiting the Call Center industry, was made in recognition of 360'CRM's "InSight" solution which provides comprehensive call center performance data analytics and actionable exception reporting.

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360'CRM Announces Accreditation

July 12, 2010: 360'CRM Chief Financial Officer Dave Sutcliffe today announced the successful completion of the American Teleservices Association Self-Regulatory Organization (ATA-SRO) audit and accreditation for TLK Group, LLC; as recently approved by the SRO Trustees and ATA Board Of Directors. The seals of Accreditation awarded to TLK Group for Inbound and Outbound call activity represents 360'CRM's third successful audit engagement in support of an industry-wide initiative, spearheaded by the ATA, for companies engaged in call center activity to proactively demonstrate and maintain compliance with all Federal and State regulations guiding the teleservices industry. To date, nine firms have now achieved ATA-SRO Accreditation distinction.

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