The genesis of 360'CRM originated with its parent company, InterMedi@ Marketing Solutions, one the most experienced teleservices agencies in the world. Founded in 1983, InterMedi@ has handled more than 150 million telephone Sales and Customer Care calls from Consumer and Business customers in support of diverse vertical clients. During InterMedi@'s 27 years of experience interfacing with industry leading, Fortune 100 companies, and providing these companies with sophisticated teleservices capabilities, a strategic decision was executed to form a professional services, CRM business applications company called 360'CRM.
Our parent company and its extensive experience help differentiate 360'CRM from all competitors in the Call Center Advisory-Consulting / CRM space. We have developed our CRM products' underlying methodologies and architectural design from actual dependence on the outcome of successful sales and customer care interactions of our parent company. This best of breed experience in deploying end-to-end, CRM solutions, equates to proven, tangible, bottom-line results for our clients.
360'CRM's Advisory-Consulting services have been equally forged through intimate experience interfacing with several industry verticals in order to develop a true compendium of call center "best practices" that have optimized our client's internal and external call center channels in the areas of effectiveness, efficiency, quality assurance, and compliance.